FAQs

Welcome to Lucorix LLC's FAQ page! We hope to help you better understand our products and services by answering your questions. If you don't find the answer here, please feel free to contact us.

1. How do I place an order?

You can easily place an order by following these steps:
Browse our product categories and find the items you like.

Choose your size and color, then click "Add to Cart".

Proceed to checkout and enter your shipping and payment information.

Confirm your order and complete payment. You will receive an order confirmation email.

2. How do I track my order?

Once your order has shipped, we will send you a tracking number via email. You can also find tracking information by viewing your order history on the order status page.

3. What is my return policy?

We offer a 30-day return policy. Items must be unused and in their original condition, with all tags and packaging. For detailed return procedures and policies, please refer to our Refund and Return Policy.

4. Can my order be cancelled?

If you need to cancel your order, please contact us as soon as possible. We will process your cancellation request before the order ships. Once your order has shipped, you will need to return it according to our return policy.

5. How do I choose the right size?

We recommend checking the size guide on each product page to ensure you choose the correct size. You can also refer to the size measurement tips on our website.

6. Can I exchange an item?

We currently do not offer exchanges. If you need a different product or size, please request a refund first and then place a new order.

7. How much is the shipping cost?

Shipping costs vary depending on your shipping address and the shipping method you choose. Specific shipping costs will be displayed at checkout.

8. What payment methods can I use?

We accept a variety of payment methods, including credit cards (such as Visa, Mastercard, American Express), PayPal, and other major online payment methods. You will see all available payment options at checkout.

9. How do I contact customer service?

You can contact our customer service team through the following methods:
Email: terrenceateeb1990@lucorix.cc
Phone: (339) 400-8813

10. Do you ship internationally?

Currently, we only offer shipping within the United States. We are planning to expand our international shipping options in the future, so please stay tuned.

If you have any further questions, please don't hesitate to contact us. Thank you for choosing Lucorix LLC, and we look forward to providing you with a great shopping experience!